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ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

ISO/TC 176/SC 3




[PDF.ms78] ISO 10003:2007, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

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ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable



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