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ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements

ISO/IEC/JTC 1/SC 7




[PDF.tq79] ISO/IEC 20000-1:2011, Information technology - Service management - Part 1: Service management system requirements

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 | #4000539 in Books |  2011-04-12 |  10.50 x.9 x8.20l, | File type: PDF | 36 pages

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ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:

  • an organization seeking services from service providers and requiring assurance that the...

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